Originally Posted by
AdditionalScreening
- Date: 6/16/18
- AAdvantage Status: Platinum Pro
- Fare Class: Coach, upgraded to first
- What happened: STL to PHX was supposed to depart at 7:44 AM. Mechanical issues originally only delayed it until 9 AM. Ended up departing at 11:21 AM. No updated departure time was given until 8:54 AM, when departure was pushed to 9:30. At 9:30, it was pushed to 10:30, at 10:40 it was pushed to 11 (rolling 30 minute increment delays, basically). No food or drinks offered. Final delay time was 3 hrs 37 minutes.
- Compensation: They proactively reached out and gave me 5,000 miles. I wrote in saying that it seemed low given that people get 15,000 miles for non-functional IFE (in retrospect, I was a little pushy about this part). They offered an additional 5,000 miles or $200 voucher.
- Comments: Even with the asking for more, still feels low. Am I off-base on this or did I do ok? Also took them a week to respond to my complaint, I was told I should be receiving a response in 48-72 business hours. What gives?
I'd take the $200 voucher any day. Seems generous. No way 5,000 miles are worth that much.