Originally Posted by CDG1

My 2018 Premier Gold MM Kit has finally arrived.
Yes, that late.

I am a pre-Continental merger United 1MM - long before the actual merger.

I had an extra surprise added to the delay. There was no physical Premier Gold 1MM card inside the package, only a cheap looking baggage tag. No more leather baggage tag like before, and a note about a "digital" card we can download on the Mileage Plus web page.

I am not sure what's going on. Is there a way to recuperate a physical card? Was it just missing in my kit pack?

Is there a non 1-800 land line phone number I can call to have them send me a physical card?

Somebody please enlighten me on this.

I no longer recognize the United Airlines I knew in the old days so I am giving them back the change by not flying with them. It seems they really don't care about us old United geeks anymore.