Originally Posted by
Roar
Title says it all....
I was booked in First (and looking forward to checking it out) and I just noticed airplane has now been swapped out and I am in BusinessFirst.
Am I entitled to any recompense?
Thank you.
ETA: Do I / should I care?
I'm assuming this is for an International long haul. If not, ignore part of my comments.
If when you purchased your ticket, the price of First Class was more than the price of Business, then you should reclaim that difference. Example, for my trip to PVG, First was $1500 more. If you were upgraded to First with an instrument, you should get back the instrument (GPU, Miles + copay).
Your experience would have been better in First (even without the soup that was enhanced) but it will still be very good in the new Polaris seat.
But if you paid for First, make sure your reclaim that money. It's not peanuts.
If it's a domestic flight or international short haul, and you were swapped from a plane with First Class to a plane with the lie flat Business seats, then it's a big improvement and you should be happy about it.