Originally Posted by yyznomad

I remember checking-in at the SE check-in line at YOW one time, and the SE agent kept on waving families from the regular check-in line over (when the check-in agents on the regular side were already tending to other pax), bypassing all the SEs in line. The SEs were only called up once the regular line was cleared of families. The SE check-in agent said it was some sort of policy that AC had in accommodating families. This was in 2015, IIRC.