Originally Posted by
Sopwith
Once again, the aviation world would be a better place if AC would simply tell the truth. You are not paying for advance seat selection. You are not selecting a seat in advance. What you are doing is purchasing a lottery ticket, the prize for which is a seat of your choice, with a relatively high chance of winning, but clearly something less than 100%.
If AC would tell people about this simple reality, these sorts of problems would go away.
and you just nailed it...more communications the better and NOT just the marketing kind.
yet to be fair to AC, travelers have unrealistic expectations such as unwilling to pay for services AC offers like paid seat assignments in Y then whine about poor treatment when folks can't sit together...
and in the case of one post yesterday on this thread a willingness to lever the death of hundreds of fellow travellers as a method to force a seat assignment through long established aviation security protocols to keep bombs off airplanes...