Used them for the first time a couple of weeks ago for some last minute tickets. As some others have said, the name format looks odd (e.g. Pippi Miss Longstocking vs Miss Pippi Longstocking), but didn't pose a problem checking in, clearing TSA, immigration, etc. It took a couple of calls to airtickets to get the correct PNR and after that I did everything directly on the airline's website. An agent picked up almost immediately on the first call and after a couple of minutes on hold the second time (same agent). Working on getting FF credit due to name mismatch, but that's not really due to anything airtickets.com did. One thing of interest was that on the airline's receipt the cost of the flights was more than I paid. Not sure how they turn a profit. YMMV.