FlyerTalk Forums - View Single Post - Experiences with Söp (Schlichtungsstelle für den öffentlichen Personenverkehr)
Old Jun 26, 2018 | 11:04 am
  #15  
warakorn
Suspended
 
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
If their ruling supports my claim, then perhaps I will be one of the 80% of their decisions they say the airlines accept!
Well, it has been 0% in 3 cases.

i assume you can’t give any further advice where this should be based on? Imwould consider this advice to be wrong.
No, it's correct in the German jurisdiction.
The airline has to provide a detailed explanation on the extraordinary circumstance.
If the airline withholds the crucial information on the extraordinary circumstance, it may compell the passenger to sue the airline. Hence, the airline has to pay all the fees, even if the airline wins the case.
warakorn is offline