Name of the hotel: Grand Mercure Allegra Hervey Bay
- What is your Le Club status? Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Person at reception quite rude about my Accor Plus Platinum Status
- Which room did you book and which upgrade did you receive? Booked 1 bed apartment received same – reception said I was not entitled to an upgrade or any benefits whatsoever
- How are the rooms? Nice with kitchen
- What was good and what was bad?
Good. Pool area and location
Bad: No Accor recognition at all despite benefits detailed on the Grand Mercure website
- Did you get club lounge access? How was the lounge? N/A
- What about welcome drinks, welcome amenities or any other special perks?
Nothing at all and was told that abruptly
- Value for $ or Vouchers? Would you return?
NO definitely NOT