Originally Posted by
skywardhunter
One more thing, ultimately EK may still be communicating with the TA, so perhaps you can try some industry body for TAs or find another TA (bricks and mortar) and meet them in person, explain the issue, and ask if there's a way they can step in and take over those reservations (though they're in the past), you might have to offer to pay a nominal fee. No idea if this is in any way possible, but they may have a more direct way of contacting EK perhaps.
Thanks for the advice. I think I will try calling one more time and doing as you suggest. Someone PM-ed me and suggested I file a lawsuit in NZ (my country of residence). That is perhaps not as crazy as it sounds as the dollar value of what we are talking about here is in the thousands of dollars. I have so far been luck never to have been caught up in this type of crazy corporate maze...I guess it's my turn :-(
ps got a reply to my tweet 3 days ago saying they had asked 'the customer relations' team to resend their message to me but of course I haven't received anything...