Originally Posted by chromo

Globalist and Diamond for 5 years. First stay as Globalist.

4 night stay at Grand Hyatt Erawan in Bangkok

- no upgrade offered whatsoever

- inquired about suites as I saw someone else get one here, was told hotel is fully booked but they would let me know on the 3rd day

- ended up in a room beside the elevator in a mid-low floor

- went to lounge and asked to be moved far from the elevator, at which point I was put into a corner room which I appreciate, but should have been made available without asking when I checked in

- checked online and the hotel is not fully booked according to the website, but all room types over the one I booked are all available so should have been put into a suite or at least a high floor

Would be nice if we had some way of verifying the inventory as there is little expectation of the property being honest and the websites never seem to be accurate according to the properties. Didn't bother challenging them based on the website, as like everyone else, I'm tired of the game.

Hyatt needs to find a way to resolve the promises and the reality. If properties don't want to give them, just mark the property as not wanting to give them. I'm cool like that and in this situation wouldn't have changed my choices at all. Just thought WoH was changing this considerably but it's still the same so a marketing fail.

I think it's not fair that some properties are generous and some are stingy (that is, not fair to the generous properties as they are the ones left to do the heavy lifting and deliver on the global brand promises while others surf along on coattails).

Still, thank god for DSUs which are what keep me coming back. Long term business is very contingent on those existing which are Hyatt's primary feature for me. It changes 50 room nights a year easily which would end up with Starwood as I'd rather get SPG points and P100 status than Hyatt points and no DSUs if they ever take them away.

Competition is good, but doesn't work unless customers make choices!