Originally Posted by
madfish
If a customer has a 23kg/50lb bag, I do not think it reasonable to expect all CC to lift this above their head. Until they pick the bag up they have no idea how heavy it might be. If a customer choices to have such a heavy. Ah then the responsibility to lift it is with them.
Yes indeed.
It clearly states on the BA site ''You must be able to lift your bags into the overhead locker by yourself''. So the cabin crew have every right to refuse. Then you'd no doubt see a story on here from someone calling BA crew useless.
