FlyerTalk Forums - View Single Post - Marriott rolling out 'mystery guest' quality control
Old Jun 24, 2018 | 4:49 pm
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hockeyinsider
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Originally Posted by margarita girl
Marriott currently has mystery shoppers. Not sure what's new.
Maybe for physical hotel standards or to check food standards, as [MENTION=229854]MSPeconomist[/MENTION] said, but the general manager said Marriott did not have any "mystery guests" whose attention was limited to the so far unnamed loyalty program that combines Marriott Rewards, Ritz-Carlton Rewards and SPG.
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