Originally Posted by
margarita girl
Marriott currently has mystery shoppers. Not sure what's new.

Maybe for physical hotel standards or to check food standards, as [MENTION=229854]MSPeconomist[/MENTION] said, but the general manager said Marriott did not have any "mystery guests" whose attention was limited to the so far unnamed loyalty program that combines Marriott Rewards, Ritz-Carlton Rewards and SPG.