Two weeks ago I got an opportunity to do some consulting business for a new client in Brazil. I had 2 weeks to get a visa, so I contacted TRAVISA to smooth the way for me. After explaining exactly why I was going, they said it would be no problem and requested that I send them my passport, application forms, etc. I FEDEXed all the info they requested along with the extra payment for RUSH service.

At the end of the first week they contacted me requesting additional information required by the embassy, which I quickly provided. Now it is Thursday of the second week and I was just informed that my visa was denied, and too late to get one before my travel date. I asked why, since I complied with every request. Their reply was that "we" requested the wrong type of visa.

I admit, I don't know anything about Brazilian visa types, which is why I engaged the services of TRAVISA to begin with. They offered no solutions, but essentially said "better luck next time."

I am now out an actual approx. $10,000 in fees plus who knows how much potential future business. Oh yeah, my non-refundable plane tickets too.

I would have expected that TRAVISA would know the type of visa to apply for given my explanation of the nature of the business. They are refusing to accept responsibility for their administrative mistake that cost me real income.

Do I have any recourse, or is my only option to badmouth them to my grave?