Originally Posted by
DrunkCargo
Sounds like "What would RBC do? Don't do that!" is your advice? =P
Well... there a few things they do quite well. One particular being Cross-Selling.. although as the older generation gets cycled out, the need of branches/human face will become less and less, the bank with the best CX, tech and payment platform will win in the end. (Which at this point seems like Scotia is the one who is ahead for now).
A suprising # of people seems to think the chinese digital payment platform is not replicable in Canada because "canadians don't care for that" as opposed to the truth: nobody wanted to use their garbage mobile payment solutions which they never really invested in.