FlyerTalk Forums - View Single Post - Marriott rolling out 'mystery guest' quality control
Old Jun 24, 2018 | 12:07 pm
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MSPeconomist
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It's about time. Marriott qualify checks are a big joke in that the hotel manager is informed in advance. When you see managers doing some touch up cleaning such as removing fingerprints on elevators or when front desk staff suddenly dress up, you know it's the day. In one case, the breakfast was improved (to meet brand standards) but then unimproved back on the same morning as soon as the inspectors left the area. I tried to report this, but no one cared.
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