Originally Posted by zhlobsky

So given that this topic is, as others have said, clear as mud, are AA award bookings using IB Plus Avios changeable (for a fee), or are they both non-refundable AND ALSO non-changeable in terms of changing dates but keeping the same routing? Or does whether they are changeable for another date depend upon what CSR you get at Iberia's call center in Spain or elsewhere (because the T&Cs are sloppily written and subject to varying interpretations)?