Originally Posted by
TheRiverCard
During check in, a BA Ground Crew has attached a barcode to one of his belongings - an iMac in original box inside that was to be scanned by security. My friend arrived at the security area but the barcode did not scan through. It took some time to resolve and ultimately my friend was unable to catch the flight.
BA proposed to reissue the ticket to let him fly tomorrow, 23/06, which means a minimum delay of 24 hours. My friend did not accept and proposed to leave on 25/06 due to personal reasons. BA has accepted.
Questions:
1) Is EC261 applicable? (I assume not)
2) Does BA have any duty of care? If so, how long?
I must admit I don't understand the barcode aspect, you certainly don't need a barcode to get through security other than (e.g.) what is on the App, so I can't quite make that compute with how LIS works. Unless there has been some change here (or it relates to checked luggage). I have a feeling that EC261 will not apply here, since presumably the organisation preventing travel was LIS security rather than the airline. While I can't be definite about this, there are provisions in the Regulation that allow airlines not to pay EC261 if the delay was outside its control plus the onus on dealing with security largely falls on the passenger. Plus your friend rescheduled on top. So personally I don't think this is going to work unless BA made a clear mistake with this barcode issue. BA would still owe you a right of care, but to my eyes that would be just for the one unavoidable night in the hotel.