Well, this is starting to become Kafka-esque...I followed the advice above and received quick replies and promises it would be looked into. Then after a few requests for information I received one that said I would be contacted. That didn't happen so I tweeted again asking them to follow-up. After several more days I received this bizarre message:

"Hi Hayo, Our Customer Relations team informed us that they’ve already addressed your concern. As they represent the main authority in handling customer complaints, I’m afraid I won’t be able to add any further comments from my end. I’d be more than happy to help you with any other queries you may have. <name deleted> Emirates Social Media Team"

I just replied saying I have never heard anything from anyone...

This is just becoming incredible.

If anyone has anymore suggestions I would be very, very grateful. It has now taken 8 months and I have still not been able to get a meaningful answer/information from anyone at EK.