Originally Posted by
Tracer_SEA
Booked an instant-upgrade-eligible award flight today. Both flights had the blue F meaning U space is available.
On the confirmation screen i clicked the "Complimentary upgrade" link and got an error "Unable to process your request at this time"
I swear this has happened every time I've tried to do this for months
How is the AS upgrade process STILL SO broken...???
Called and of course the perky agent was able to take care of it. But. I. Shouldn't. Have. To. Call. Every. Time.
I had the same issue on an instant upgrade fare a couple of weeks ago, albeit on an award ticket but it works the same way. The wisdom from the board was that it takes a few minutes for the ticket to be issued before the upgrade processes. Sure enough, by the time I finished posting my question here, the upgrade had processed. So you probably just jumped the gun a little bit. Had you waited, I’m sure you would have gotten the ‘you’ve been upgraded’ email within 10 or 15 minutes.
My thread here:
MVPG upgrade on award ticket