Originally Posted by Tummy
I've called three times in the last week to try and change my standard points award to FFNs. The Diamond Reservations line said that they couldn't do it and there was no availability.
If this is the case, then I might be in trouble since I won't have enough points to cover all the nights I was expecting to convert to FFNs.
Try calling Diamond Customer Service. I just converted a 5-night stay at Milan from points to FFN. Great to see the 75,000 points back in my account today too!!