Hi there
For a few months now I have the following problem: although my MM details are correctly recorded, I am unable to select any preferred/status seats for free (as I should be entitled to under the program rules) on LX long-haul flights. The problem exists irrespective of whether I try and do this through the app or the normal website. If I choose seats that are free for status pax and cannot be bought, the system simply refuses to allocate them (advising me that they are for status pax only), and in the case of the for-purchase single seats it asks me to pay for them. So every time I have to call in to have the seat assignments made by the service center. Apparently this is a known problem, but no one can tell me whether a solution is in sight. So was wondering how many of you are affected by this, and whether you have been told by when this will be sorted. Thanks.