Booked an instant-upgrade-eligible award flight today. Both flights had the blue F meaning U space is available.
On the confirmation screen i clicked the "Complimentary upgrade" link and got an error "Unable to process your request at this time"
I swear this has happened every time I've tried to do this for months
How is the AS upgrade process STILL SO broken...???
Called and of course the perky agent was able to take care of it. But. I. Shouldn't. Have. To. Call. Every. Time.