Originally Posted by corporate-wage-slave

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34) Legal process
Hopefully you don’t need to worry about this section. We feel this is beyond the scope of our advice, however in broad terms there is a small claims process in the UK, which can be done in person or online through the MoneyClaim service –see reference material below. The online version can be undertaken even if you are not a UK resident. However be aware that this is a non trivial process. It will take time and effort to pursue.

34a) Alternatives to MCOL / legal processes
BA now participates in an independently run adjudication process run by CEDR. It has advantages and disadvantages over MCOL, but one clear advantage is that it doesn't appear to be restricted to those with a UK address, and there isn't a public hearing involved. This thread has more details and examples of it being used.
http://www.flyertalk.com/forum/briti...cation-ba.html ...