FlyerTalk Forums - View Single Post - ExpertFlyer Help Desk, Information and Updates Thread
Old Jun 20, 2018 | 3:19 pm
  #1735  
cheaptom
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10 Years on Site
 
Join Date: Jan 2013
Posts: 1,449
Just wanted to share something with you as an FYI that may save you some trouble down the road...
I had an Flight Schedule Alert set up for an upcoming flight. The flight was canceled. I received no Alert. I contacted Expert Flyer support to see why, and they explained it as "the Flight Schedule alert is based on the Flight Detail results, and the absence of the flight data cannot be reliably interpreted as a cancelation."

This kinda makes sense, and I thought the support rep was helpful. However, the bottom line is this: If you have a Flight Schedule alert set up, just be warned, you will not be notified if the flight is canceled. I love my Expert Flyer, but I think this needs to be addressed for the future. I can get an alert if my departure changes by 5 minutes, but not if my flight is cancelled.
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