Originally Posted by
silverm0623
Strange that they would give you those benefits at a non-Intercontinental hotel. Kimpton is priced on the higher end of IHG's spectrum, but that's the first I've heard of Ambassador benefits being applied to non-Intercontinental properties.
It surprised me as well since I wasn't expecting it. When I checked in, I asked if an upgrade was possible and was told that I was already upgraded. Then they asked me if I would like a late check-out and I said that I didn't need one. Then they gave me the "raid the mini bar" voucher since their onsite bar didn't participate in the drink voucher program. I think it was a case of they didn't have to give me the benefits, but they were generous enough to do so. It was one of my best experiences in terms of customer service at an IHG property.