Originally Posted by
freemanzhu
Was told by Amex customer service a few days ago that the terms for the benefit do NOT include reimbursements for taxes on awards. Award fees (e.g. for close-in bookings, phone bookings, redeposits, etc.) do seem to fall under the terms though.
I've had taxes reimbursed my last two or three UA award tix.
AMEX's "terms" are basically meaningless when it comes to UA reimbursements at this point. I wouldn't be surprised if they started randomly reimbursing airfare.