Originally Posted by
tonythetiger06
The Alaska upgrade process is a joke.
As an MVP member when you check in and there is a Premium Class seat available, you can choose that for free and essentially not have to go through the upgrade process. My issue is that after check in, you have to go through the upgrade list or pay the upgrade fee. If there are no good PC seats and then one pops up after check in, you have to pay or hope you get upgraded.
While it's not the ideal scenario, you can also just call or tweet and ask to be placed into that seat. They should do it gratis. But I agree, it's maddening to have to do that extra step versus just being able to self-select online.