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Old Jun 19, 2018 | 8:40 am
  #58  
QRC3288
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Join Date: Nov 2007
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Originally Posted by cx4ever
Sounds like you're implying that the layout is worse even if 11D/G didn't exist. Could you elaborate?
Sure. Let me compare against QR. On the CX A359, for example, a galley is wasted. CX built two but in practice only uses one to work and stores extra crap (and the FAs make plenty of unncessary noise moving stuff around, bothering rear minicabin J pax in the process) in the rear galley in off hours. By contrary, QR has a nearly double-sized single galley up front. It is more efficient and also avoids the noise issue in back by avoiding the second wasted galley altogether. While I cannot directly comment as I'm not an FA, I also know the CX FAs seem to hate the A350 galley the most to work in due to small size. This is entirely due to CX's design. It isn't an Airbus design fault.

Meanwhile CX has the two lavs up front across from the infamous 11D/G seats. In addition to the seat problem, you have the added annoyance of cabin crew and cockpit crew essentially having to come into the main cabin and enter a seat space to go to the potty. I watched the captain of a recent flight tiptoe around the legs of an 11D passenger before the captain relieved himself. Not super professional looking. Nor is this something present on 777 or A330 configs: all have a forward lav by the cockpit, and obviously none have seats practically in the toilet (the only other one is 77G, but the bad toilet is in the rear and crew overwhelmingly use the front two lavs in the cockpit corridor). And in QRs case for the A350, their extra two lavs are near doors 2, with the third in the cockpit corridor. None are in passenger seats like CX. And even though the two extra QR lavs are exposed, they're not blatantly in a passenger area like CX. Theyre where QR removed the galley they left it this open airy "break" area.

Another point. The "break" area does two things. 1) it opens up the cabin and makes it look much nicer and classier, and 2) it also helps the FAs do their jobs better. This is important. A Qatar FA at the front of the plane on either aisle of QR can see down the ENTIRE J class section with a clean line of sight. The "break" area avoids the feel of it being one big dorm room, but provides much easier vision for FAs throughout the cabin. No chance of this on CX. And yes all these design elements were thought about....by the competition. Clearly not by CX. Anyone who flies CX in the A330/A350/77G rear minicabin is guaranteed to encounter PEY or Y pax using the J toilet, usually with great frequency.. And if you fly enough, you're also guaranteed to encounter self upgrading passengers who often can go quite a while without getting caught. I tell FAs, and in multiple cases I'm quite certain the passengers get away with it if I don't say anything.

CX seems intent on having a quasi standard J class design across the A350, 77G/K , 33E and 33K. As it stands it's really not anything to write home about. It's fine but clearly they're just not at the top of their game. "Average" without much depth of thought to any of the constituent users is how I'd describe it. Feels very corporate and I don't say that as a compliment. It feels like CX (and perhaps Swire) is a company with a bunch of corporate feifdoms and bland suits and the work shows that.

None of these are horrendous things on their own. But it obviously all together speaks to a volume of problems at CX. True most of those problems have built up over the years so what we see today isn't nessarily an indication of the future. But as a paying passenger it definitely chafes and ultimately backfires on CX through lost revenue and yield.
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