Originally Posted by C17PSGR

I appreciate your view since you've done 50 nights. I don't have that much need for communication with support but both seem fine to me although I see the recent complaints on Marriott side. Marriott does guarantee bed type. If they don't deliver on the guarantee, you get a cash payment on the spot. I've never been walked, but I have received a couple of cash payments over the years. And on the suite issue, I've only seen one person say that upgrades are better on the SPG side but I understand your perspective.