FlyerTalk Forums - View Single Post - [Has left Marriott to become Best Western] Element Frankfurt Airport [Master Thread]
Old Jun 18, 2018 | 7:44 pm
  #124  
legionnaire
All eyes on you!
20 Years on Site
 
Join Date: Jul 2003
Location: SJC
Programs: Does it matter any more?
Posts: 2,225
Quick report. Two one night stays on a weekend. On the weekends their shuttle to/from FRA does not operate. So, you will be shelling out between 8.5 and 10 Euros for a taxi fare to/from any FRA terminal. Once there you can switch to the S or U Bahns going into FRA or to the other trains if going elsewhere.

The hotel has a breakfast that's adequate. Rooms are reasonable (I liked the layout), though toiletries are the wall mounted dispensers. Oddly, they had a body lotion that was in a tube and reasonably good - not a wall mounted dispenser. The Nespresso machines continue to exist in the rooms. If you want coffee, you'll have to buy a Nespresso pod from the front desk at 1 Euro/pod. If you know you're going to be staying here, you're better off carrying a couple of pods with you, fwiw, considering you can buy a pod in a variety pack from Amazon/Jet/etc at 40c apiece.

The front desk continues to be a weak point. They couldn't find one of my two reservations. I had to provide them the confirmation number, they had to reboot the system a couple of times to be able to search, find and check me in. On one of my stays they had no record of my request to SPG for connecting rooms. All in all, for a one night stay it was sufficient.

I did hear another guest who was spending a couple of weeks, complaining about the dish washer in their room not working despite having logged an issue with the front desk.
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