Originally Posted by
UA-NYC
How many times have you ever been walked? 1,000+ nights for me now between the two and has never happened once. So it's kind of a straw man argument.
Marriott doesn't guarantee me a bed type but Starwood does...how is that better for Marriott?
You have had better experiences w/Marriott, but as I've said before, I've seen many posts from long term Marriott elites that say, more or less, more suites w/SPG in the past 6-12 months than 10+ years with Marriott. I haven't seen anyone else say the reverse.
I've actually done 50 nights in total post-match (some as Gold via United, most as a Plat via SPG match). I got a nice upgrade at the Cosmo (3 nights) due to some amazing Ambassador intervention. I remember once nice junior suite, very big room, at the Hotel Chicago (1 night). I think that's it for suite upgrades. The couple M Clubs I have been to are quite good. But IMO the overall elite experience has been a notch lower than with SPG, via hotel experience, communication w/Plat support. YMMV.
I appreciate your view since you've done 50 nights. I don't have that much need for communication with support but both seem fine to me although I see the recent complaints on Marriott side. Marriott does guarantee bed type. If they don't deliver on the guarantee, you get a cash payment on the spot. I've never been walked, but I have received a couple of cash payments over the years. And on the suite issue, I've only seen one person say that upgrades are better on the SPG side but I understand your perspective.
In any event, we're stuck with a mix of the best from both sides and the worst from both sides. Personally, I'm hoping this results in training that leads to a more consistent experience.