Help with flight data for Condor FRA - YYZ
Hello,
New member here. I am looking for information on Condor flight 2402, Frankfurt to Toronto, with a scheduled departure time of 15:00 on June 1, 2018. The flight was delayed by just over three hours. The airplane was still rolling at 3 hours and 1 minute late, and the "fasten seat belt" sign was not turned off until 3 hours and 2 minutes late. The main door of the cabin was opened shortly after this time.
I would like to make a compensation claim, but I am wondering what official sources of information are available to me, which would support my claim? If a record of the time when the cabin door was opened exists, this would be the time that is applicable for the claim.
Is this the correct forum for this post? Can anyone point me in the right direction? I am completely new to this.
thanks!