I checked online to see who the agents might be for Pullmantur in the USA, and that led me to Vacations to Go, where I was transferred to the section that works with them. From the rep there, I learned that when pax book with Pullmantur, they are asked about their language preference, and then can be seated with people speaking that language at the reserved dinner times, so that was good to know. About the excursions....the rep told me that all are in Spanish and only at the last minute might there be an English version arranged IF it happens that enough English-speakers have signed up. So my take-away is that if the kind of tour we want to do at a particular port involves narration, we'll need to arrange it privately to be sure to have a good experience. So that means researching land tour operators for the Norway fjord stops. Finally, thinking of those plumbing problems and sewage overflows that so many CC reviewers posted, I asked when the carpeting was last replaced. The rep could not find that info, but offered to check with Pullmantur and call me back. I will post that when I hear!