Originally Posted by
TomA
3. LH service is super polite, but not particularly warm. It might have been slightly better than UA, but it was not markedly so.
One or two flights not really a basis to judge. I find LH crews consistently more professional than UA and I have had some truly outstanding LH crews. I think the LH food is better, too.
There's no question the Polaris seat is better than the current LH J seat. The LH seat sucks for a single traveler (IMO).