Originally Posted by
smokie
Update: I reached out directly to the GM, and received an immediate response with an appropriate offer of points to compensate for the inconvenience. So a lesson learned for me. Go straight to the GM in a situation like this.
This was a 7-night Cat 5 certificate individual stay at JWM Phu Quoc.
We had a fantastic stay here. A unique property, and service was excellent throughout (with the exception of the checkout debacle).
I would not hesitate to return.
Thanks for all of your feedback and suggestions.
In general, yes—going through the hotel is most appropriate and most efficient in order to get satisfaction and compensation in most cases. I’m so glad this one was resolved to your satisfaction.
i do ask one more time if you might identify the specific JW property now that you’re made whole. Thanks!