Originally Posted by MikeShores

Flying JFK to AUS last night and initial drink service was done properly, 2 woodford's and a diet coke, no charge. Later, another FA brought me another round and requested $16. I pointed out the MCE and he said beer and wine only. He processed my card while I grumbled about the lack of clarity, and expressed that I would be reaching out to the Twitter team and getting a refund. Then I realized I was ticketed in 8F but seated in 8A...because the lady in 8A had already mistakenly taken 8F. He reversed the charge and then charged it again, to the correct seat this time as we continued to talk. He pulled out his phone and showed me the email, clearly indicating complimentary beer, wine, and spirits. He said Woodford was "hard liquor" not a spirit...to which the entire row began laughing. He reversed the charge and apologized.