FlyerTalk Forums - View Single Post - Phantom Qatar Availability, is phone agent wrong?
Old Jun 15, 2018 | 2:26 pm
  #2  
roknroll
 
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
Just a quick update:

This was happening to me multiple times on other routings. CX and BA sites would show Qatar availability but when I called they agent couldn't see it. They would refresh their system and I checked over the course of a week or two on various routings. I was not able to complete the booking online either, as it would give an error message about the credit card at the final step.

Eventually I was able to get it to book over the phone by referencing the in-process booking I had attempted. They were able to see that transaction and process it over the phone. Only then would the availability show up. But if I called fresh from the start before trying to make an online booking they did not see the availability. Not sure why it was this way, but it ended up working.
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