Originally Posted by
canadiancow
So at what point does the onus shift to the airline? What if you arrive 6 hours before the cutoff, but staffing levels don't allow them to get to you in time? Clearly there's a point at which it's no longer the passenger's fault.
Either way, if you arrive at the check-in counter even at T-65, and you have the required documents, I don't see how that's the passenger's fault. It seems there's a dispute over when the passenger arrived, but even if we accept AC's version, the aunt arrived in time.
I've dealt with enough ignorance from check-in agents over "visa issues" ("Sir, you need a green card to transit the US") that even I get worried when I'm completing check-in in any country outside Canada and the US, so I can appreciate how frustrating this is.
The tariff requires the passenger to complete the checkin process prior to the checkin cutoff time.
There is no onus on the airline in the tariff to complete the checkin process within a certain amount of time from when the passenger arrives.
Passengers can checkin online, at a kiosk, or with an agent. But regardless of the method chosen, the process has to be completed by the checkin cutoff time.