Originally Posted by
Yony
Well done. I intend being equally persistent, and it's good to know they can add miles if they want to.
Do you mean you wrote to them online twice (automated online claims aren't possible for me in the usual way) and then wrote paper letters twice?
Which address did you send your letters to please? I can't find a physical address anywhere.
What I've been told when I called them (1 month ago), is that manual crediting takes a while due to the strikes!
Here the steps followed:
1/ First automated online claim did not work stipulating: too early to claim or flight not accruing miles and the likes...
2/ 2nd online claim got me the usual notification "message sent successfully". Unlike the previous times, where an email is received within the 3 days from FB, saying an answer will come shortly, no news from them whatsoever!
3/ I decided to write FB the factual normal letter (with original BPs) to this adress - also used in November 2017:
Flying Blue
F - 94852 IVRY sur SEINE cedex
rance
4/ Also here, after 2-3 weeks or so no news from FB whereas it does take a maximum of one week after posting the letter to hear from them. so time for the "3rd" automated online mail.
5/ Worried and puzzled, I've sent this time a Electronic Proof of Delivery letter with the exact same results as above.
6/ So 3 weeks ago, I decided to give AF ( not FB) a call (3272 from France), a 30 minute wait revealed me that the first letter has definitely been received but staff did not have time to reply to it ...
7/ After that, everything went relatively quickly and finally, the 12th of June, the unexpected news relieved me... but what is crazy is that they muted for so long!