Originally Posted by
flying_blue_white_red
After 2 online claims in April, 2 letters to FB in May , missing miles have been credited 2 days ago so basically 2 months after the first claim.
Just be patient and don't ever give up
Well done. I intend being equally persistent, and it's good to know they can add miles if they want to.
Do you mean you wrote to them online twice (automated online claims aren't possible for me in the usual way) and then wrote paper letters twice?
Which address did you send your letters to please? I can't find a physical address anywhere.