Originally Posted by DJ_Iceman

I tried to, but the GM was never available. This was even after the valet lost the keys to our car, forcing us to take Uber (thankfully at the hotel's expense) to and from a nearby restaurant for a dinner reservation, and the GM left a voice mail in our room asking me to contact him if we had any more problems. I tried repeatedly both on-site and after our stay, but the staff said he was never available, and he didn't respond to my two voice mails or two e-mails. And I assure you, I wasn't on a rant or a rampage--at this point I really just wanted to offer some constructive feedback and couched my messages accordingly. I could only conclude that he left his message when he knew I wouldn't be in the room to actually speak with him, and was then either avoiding me or simply avoided guests altogether.