Hi All,

As far as I'm aware this situation was supposed to be impossible - so I'd appreciate any thoughts as to how to approach things; albeit I haven't had time to mess around calling customer services of either Avios or BAEC yet.

My situation is:
I had accounts at BA, Avios and AerClub. I also have the Lloyds Avios credit card.
I predicted something like this happening, so went out of my way to call Avios and verify what would happen: They were adamant that they didn't need my Exec Club number when I offered to help them out by providing it; and that all that would change would be that my Avios from my credit card would post to my existing BAEC account. Everything else would remain the same.

Fast forward to this morning, and I get a 'Welcome to the Executive Club' email. Sure enough, they've setup a new account, with a new number. Argh

So presumably that's the account that the Avios from my credit card will post to (for as long as that lasts, anyway ).

Does anyone have any ideas what might have caused this or how I can go about getting it sorted out? The last thing I want is what usually happens where I end up having to spend hours on the phone to different organisations sorting out their problems for them!

Having had a quick look at both accounts, as far as I can tell they're exactly the same - except that the BA website seems to have one of the stupid address validation things that refuses to put the first and second line of my address in the correct order, whereas the Avios website is intelligent enough to realise that line 1 comes before line 2. The postcodes and house number (which is all that should matter) are identical. The only other difference is that the BA website is obsessed with deleting the first zero from my phone number. I haven't bothered logging into the new account that I don't want yet.

I'm not in too much of a rush yet because presumably this only affects the Avios from my credit card, and I've a week or so before that posts. It just annoys me when organisations get all confident and reassuring, then make silly mistakes after being adamant there's no way I can help them