Originally Posted by
txaggiemiles
This is absolutely a situation that the captain would and should be taking care of. If I were the captain and I found out about this from the news, rather than at the time, I’d be livid.
There is nothing that outlines how a car seat should be situated in any manual or publication issued to the pilots.
A prudent Captain escalates this to a customer service or in-flight supervisor for further guidance. That is how he/she takes care of the situation.