Originally Posted by
txaggiemiles
This is absolutely a situation that the captain would and should be taking care of. If I were the captain and I found out about this from the news, rather than at the time, I’d be livid.
Not a chance ... every work group has their own manual with written policies on what is and isn't allowed, what's regulatory, what's company mandated, etc. Things like car seats are not going to be in manuals that pilots are issued. Will it be in the manuals for gate agents? Probably. For flight attendants? Absolutely. Flight ops (pilots)? Nope. At some point, you need to trust your fellow co-workers to know their job and follow what they're trained on. Five minutes before departure, adding another cook to the kitchen who has no training whatsoever on what is and isn't permitted regarding car seats and trying to thumb through a flight attendant manual they've never looked at in their life isn't going to solve much. Granted - it sounds like the flight attendants were totally wrong here but pilots are not trained to second guess every customer disagreement that other work groups have at the airport. Nobody would ever get anywhere if we did!
