We booked earlier this spring and reservations insisted that “oceanview suite” had to be available to use upgrades. That’s what we were confirmed in and even the hotel acknowledges it - but claims it was an error.

going forward they’ve redefined their categories so that what used to be a garden suite is now a “standard suite” which is good for transparency.

My issue here is that the confirmed in one category, then downgraded us when they oversold that category.