Clarification to this - the hotel has recently defined a "Standard Suite" category that they use for suite upgrades. This was *NOT* the case in the recent past and this policy by the hotel has burned us on our current trip. We used upgrades ~2-3 months ago to upgrade to an "Oceanview Suite" after tracking availability for our dates. At no time did the description of the room refer to "ground floor only" or we would not have booked. A ground floor room at this hotel on the spa side is a recipe for loud children outside your room at all hours, listening to folks' conversations outside your room, etc. Not worth it. In fact, it's *WORSE* than a regular room on a higher floor.

Fast forward to today when the property has defined a new "Standard Suite" category that is limited to ground floor and added WoH upgrade language to its room descriptions and they insist that we can only be accommodated on the ground floor. On one hand, I applaud the property's transparency... on the other, applying this retroactively to previous reservations without notice is dishonest in my opinion. At a minimum, send us an email or give us a call to let us know you've made a change. We can then remove the upgrade and/or negotiate acceptable compensation for the hotel changing what we'd booked.

We've stayed here twice before... and had issues like this on 2 of our 3 stays. Seems to be that they're focused on limiting the value of points stays. As a result, we've also cancelled all of our dinner reservations on property and decided to look elsewhere for spa services. Speaking of, there's a service you can book for an in-room massage that's less than half the cost of the hotel spa and very well reviewed on yelp. fingers crossed it's a high quality experience. Reap what you sow I guess...