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Old Jun 12, 2018 | 9:09 am
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dr_torch
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Originally Posted by Mrszuercher
Hi, my first time posting and not sure where I do that. My husband and I had booked flights on Copa traveling to the US from São Paulo bought this past winter for traveling in June. Since then we have learned that our daughter will be having major surgery the day before our return flight in July . I am needing to stay extra time with her and so called to change the flight. In addition to the $300 change fee they were adding another $1100 dollars for the changed flight! I would like to cancel the return flight and purchase a one way ticket on another airline. Is there a cancellation fee that may be applied? Or should I do a no show? Can they penalize my husband’s flight? When should I advise them? Thanks in advance.
First of all, I'm sorry for the situation you are in - it must be a bit stressful.

The problem is the fare rules you agreed to when purchasing your ticket. It most likely said that you would have to pay a change fee plus the fare difference. You probably got a really good deal on the flight back than, and now the price is much more - so the rules say that you must pay the difference.

The fare rules will tell you if you can cancel or not - it would be best to ask Copa now.
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