Originally Posted by
smokie
Thanks to all of you for your feedback. I am going to escalate my request to the GM and see what he says. I'll report back.
It's not really in my DNA to shame a property, especially in light of the fact that in all other ways our stay was excellent. So for now I'll omit the specifics, other than to say it was a property in the Asia Pacific region.
"It was great, other than being overcharged by $3,000, the property refusing to post the stay, and the utter failure of service recovery."
Please name the property. Withholding the name does nobody any favors.