Originally Posted by imverge

I had something similar happen to me at AC Hotel Barcelona and when I contacted corporate they contacted the hotel and in the end, Marriott HQ coordinated the delivery of the elite benefit that I was entitled too.

Some hotels think they can get away with not providing benefits by adding a disclaimer without Marriott catching wind of it.

Originally Posted by mindrisa

Interesting that Marriott Corporate doesn't know their own brand policies. I stayed at an AC hotel recently and didn't get breakfast and when I questioned it, I learned that AC is different than Autograph Collection, and benefits are different (including no breakfast at AC hotels vs. breakfast at Autograph Collection hotels). I cannot believe someone at Marriott actually thought it was a good idea to have two different brands that were not related with one being AC and one being Autograph Collection.