Are there even actual live agents involved here (initially)?. The robot does all the work and then it's up to the customer to go through numerous phone calls to resist/ complain/ debate what will work for the them with some random agent (possibly at a vendored overseas call center). What are the chances of that working smoothly (obviously slim to none by this experience). They in turn are also allowing robotic responses to limit them. Seems no one can actually think out of the box and communicate accordingly. Unbelievable. This is not customer service, it is robot-take-it-or-leave-it service.